O2 to give customers TWO days free as compensation for 4G data problems

O2 to give customers TWO days free as compensation for 4G data problems

O2 has confirmed that pay monthly customers – including small business and mobile broadband users – will be credited with the equivalent cost of two day's worth of their plan.

For example, if your mobile plan is £10 a month, as there are 31 days in December, two day's worth would be around 65p back.

The mobile network says this will be credited by the end of January.

We've asked O2 if this will be a credit to bills or to bank accounts and we'll update this story as soon as we get a response.

Pay-as-you-go (PAYG) mobile users will get a 10 per cent credit on a top-up in the new year, while PAYG mobile broadband customers will get a 10 per cent discount on a bolt on purchase in the new year.

Your rights when your network goes down

If you feel the outage caused you significant problems or you waited a long time for the repairs to take place, it's worth complaining and asking for a refund on your bill or compensation.

To complain, you need to follow your provider's formal complaints procedure. Details should be available on its website or from its customer services.

If your problem is still unresolved after eight weeks you can submit your complaint to an independent Alternative Dispute Resolution (ADR) scheme.

Ofcom has approved two ADR schemes – CISAS and Ombudsman Services: Communications.

Your provider will tell you which scheme it is a member of.

O2 says it will notify PAYG customers when these deals will be available.

The Sun has asked if there will be a time limit for PAYG to redeem the offer and we'll update the story as soon as we hear back.

An O2 spokesperson said: "We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again."

But if you're one of the 7million people with a provider that piggybacks on O2's network, such as GiffGaff, Lycamobile, Sky Mobile, and Tesco Mobile this compensation will not apply.

Sky Mobile has already confirmed that customers will get free unlimited data tomorrow.

But GiffGaff, Lycamobile, and Tesco Mobile are yet to announce if they have any redress plans. We'll update this news story as soon as we hear anything.

O2 suffered from a huge data outage lasting all of yesterday with texts also being affected this morning.

Read the latest updates on O2's text and 4g data problems.

And check out how you can claim money back from O2 after its network went down.


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