A family say they were forced to spend an entire flight home from their holiday sitting on the floor after being told their paid-for seat numbers did not exist.
The Taylors had enjoyed a relaxing break in Menorca, only for their two-hour journey back to the UK to be become a nightmare.
Paula, 44, and husband, Ian, 55 had forked out more than £1,000 on the family trip with their 10-year-old daughter Brooke, in June last year, according to The Sunday Express.
The trio were given seat numbers 41 D, E and F on their TUI flight back to Birmingham but when they boarded the seats reportedly didn’t exist.
The family, from Warwickshire, claim they were forced to sit on the dirty floor of the plane, having only been offered a flip-up "jump" seats by the flight attendants for take-off and landing.
"It’s hard and it’s uncomfortable and it’s just filthy," Paula told BBC One’s Rip Off Britain: Holidays.
"We just couldn’t believe it when we realised that there genuinely weren’t any seats for us."
When Paula took photos of their ordeal and complained to TUI, she claims she was merely offered £30 as a "gesture of goodwill".
Passengers must never be left unseated at any stage during flights, according to The Civil Aviation Authority (CAA).
The aviation regulator advises that passengers should only be allowed to sit in crew seats "under certain circumstances".
The CAA told Rip-off Britain it would be contacting TUI for an explanation as to why the family were forced to sit on the floor for the majority of their flight.
A response from TUI Airlines explained that a "last minute aircraft change" meant the family’s assigned seats became unavailable.
TUI then offered the Taylors a full refund of their £1,300 plane fares after being contacted by the TV show.
Rip-Off Britain: Holidays airs on BBC One on weekdays at 9.15am, until January 25.
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