How do I stop my customers from stiffing me on a tip?

I’m a valet driver who picks up and returns cars to customers from a local car dealership. I drive carefully, about 10 to 20 miles on average each trip, yet only about 10 percent tip me. I’ve seen restaurant valets tipped more frequently for driving cars about 30 feet. How do I nicely convey that maybe I could be tipped for my efforts?
This raises an interesting question that I’d like to ask garage attendants to e-mail me about. What is the average tip you receive for retrieving cars? I still see people offering a buck, and I well remember that was the tip my father gave 40 years ago. As for you, my valet-driver friend, I have seen some other service businesses post a sign or communicate verbally up front that tips are customary. Perhaps the dealership can make that protocol, or include it on the paperwork. Otherwise, feel free to take charge and say very politely with a smile: “If you are happy with the service, I just want you to know that tips are not required but definitely appreciated. Thank you!”

My new boss hates me. He’s given me feedback that is negative and personal and clearly wants me to quit. I’ve been with the company 25 years, and I’m not resigning, but I also don’t want to put up with this. What should I do?
“Hate” is a strong word, but it sounds like you’ve received some very strong feedback. Am I inferring correctly that you won’t resign after 25 years because you don’t want to walk away from a package, or is it that you don’t want to give the new boss the satisfaction? If it is the package you are concerned about, that’s easy: You don’t resign and wait for him to make a move. But it sounds like that would be a very unhappy existence. You make it clear that you will not resign, but if he wants you out and is willing to give you the package you’ve earned, then you would be open to listening, but reiterate that you are not voluntarily resigning. You should also go to HR and discuss the situation and a possible transfer — and while you are there, report what sounds like the horrible people management skills of your new boss. By taking action, you will force the company’s hand one way or another.

Gregory Giangrande has over 25 years of experience as a chief human resources executive. E-mail your career questions to [email protected]. Follow Greg on Twitter: @greggiangrande. His Go to Greg podcast series is available on iTunes.

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