Marks & Spencer ‘first’ to allow returns says expert
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Marks & Spencer has evolved its shopping system to make it more convenient for customers. A new service will be rolled out to a total of 78 stores following a successful trial.
Many clothing stores have introduced click and collect services in recent years.
M&S has announced it will roll out an updated version of this which should cut back on queues for customers.
The digital service replaces traditional manned collection desks and allows shoppers to check in for collection themselves.
Customers can wait for pick ups and process returns themselves at the screens.
The returned items are then simply left in the returns tray provided.
As well as self-service desks, the retailer giant has made more changes to the current system for online returns.
It has simplified how customers choose to bring back items using a mobile-friendly service.
The new portal can be found under “my account” for anyone who has ordered online.
From there, shoppers are able to see all the options for the items and choose their preferred method.
So far, the digital services have been tried out in 22 M&S branches.
The retailer has confirmed this will be brought into 56 more stores by the end of the year.
This should be in place before Christmas which could help shoppers during the busy festive period.
Head of Digital Retail at M&S Steve Kemp said: “Customers are looking for quick and convenient solutions like the option to click & collect on their terms when they want – which is now the number one choice for orders on M&S.com.
“At M&S we’re building a seamless omnichannel network so that customers can shop however they choose with us.
“With the rollout of new digital click & collect and returns we’re making it even faster, meaning it’s never been easier to shop our range of fantastic products.”
Full list of stores
Notting Hill SF
Ecclesall Rd Sheffield SF
Eclipse Park Maidstone
Washington Galleries SF
Woodley Reading SF
Longwell Green Bristol
Arnison Centre Durham
Biggleswade Retail Park
Martlesham Heath Sf
Moortown Leeds Sf
Sixfields Northampton Sf
Southampton West Quay
St Helens Ravenhead
Stratford City London
Kingsgate East Kilbride Sf
West Wickham Sf
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