A mum says she’s furious after she bought a £50 telescope for her son and it wasn’t powerful enough to see the moon or planets up close.
Emma Selby, 23, said she and her son Billy were disappointed when they couldn’t spot the moon’s craters or Saturn’s rings with the children’s telescope from Smyths.
They thought they would be able to see spectacular sights in space, but the early Christmas present from a Smyths in Plymouth, Devon, turned out to be "wobbly" and "useless", the mum-of-three claims.
Emma said she bought the most expensive telescope, but four-year-old Billy was "bored" with it and the shop won’t give her a refund, Plymouth Live reports.
The mum, from Dobwalls, Cornwall, said she is "devastated" after being been left £50 out of pocket.
The Fusion Science 700m refractor telescope for "land and sky" is the most expensive telescope the toy giant sells and the product description states that the telescope will pick up some incredible views of space.
She said: "It was a Christmas present for my son as he’s been learning about the moon and stars at school and is really interested in it.
"It was really wobbly and it was just really useless. He was getting really cold and bored because he couldn’t see the moon craters."
Emma claims a Smyths worker "promised" that she could take the telescope back if they were not happy with the product and it did not function as stated on the box.
She said: "We asked a man who worked there if the £50 one was any good and if we would be able to see stars, the moon and Mars and he said ‘yes’.
"We even asked if we could return it if it was no good, and he said we could. So we came home to Dobwalls and try it out but struggled to see anything at all, even on the clearest night.
"We did what the instructions said but saw nothing and really struggled to do anything with it.
"We took it back to the store and asked if we could return it, we were told no, it would have to be investigated and left with them."
The telescope’s packaging states: "The TM7060 has been designed to provide views of the moon’s craters, Jupiter’s major moons, and Saturn’s rings, in addition to dozens of galaxies, star clusters, and nebulae."
Emma said she left the telescope at the store but received a phone call the following day to say the product was not faulty, and she would not receive a refund.
She said: "I asked if they were able to see the moon and he said I can’t say as it wasn’t me who tested it. The whole reason we bought it was to see the moon closer.
"So now we’re left with a telescope we can’t even use and a store refusing to refund us even though they originally said we could bring it back if it wasn’t right."
Emma said that her son was "really excited" to try the telescope, but now "it’s just £50 wasted".
She said: "That’s £50 we could’ve used for something the kids would actually enjoy we are devastated.
"If the guy in store had said he had no idea if it was any good we wouldn’t of bought it but he said we would definitely be able to see some things and we can’t."
Emma contacted the Smyths team on Facebook, and received the following response: "Hi Emma, we are terribly sorry to hear of this issue.
"We have looked into this with our Plymouth store. Unfortunately, we are unable to accept the item outside of our terms and conditions unless the item is deemed faulty. Apologies.
"Please be advised we can accept the return within 28 days, provided the goods are unopened. The discretion to accept the item outside of these terms is at the discretion of the store manager.
"Apologies we cannot advise any further in relation to this matter."
Smyths has been contacted for comment.
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