One of Britain’s favourite supermarkets Tesco has announced it is expanding its home delivery and click & collect capacity to around 780,000 slots this week, to cope with growing demands amid the coronavirus lockdown.
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Many shoppers would have noticed over the last couple of weeks that supermarket shelves across the nation have been left bare, and with the recent lockdown to prevent the coronavirus from spreading further, many shoppers have gone online in the hopes of securing a home delivery slot but ended up being unsuccessful.
But Tesco has announced that it will be adding more than 780,000 new home delivery slots very soon.
That represents an increase of 120,000 from two weeks ago, with another 100,000 increase planned.
Following a recruitment drive, the store said it’s added more than 200 new vans and hired another 2,500 drivers and 5,000 store pickers to help handle increased demand following lockdown.
Earlier this month Tesco announced plans to hire 20,000 new staff to work in its stores for at least the next 12 weeks after “unprecedented” demand from shoppers.
In an effort to keep up with demand the store also said it will limit online customers to an 80 items shop.
Tesco chief executive Dave Lewis said: “We’re doing everything we can to increase the number of slots available and to support vulnerable people.
“Through a series of measures including more drivers, pickers, and vans, we’ll expand the number of slots available each week; but this still isn’t enough to meet the demand.
“For this reason, it is vital that customers who can come into stores and shop for themselves do so – so we can free up as many slots as possible for vulnerable people.”
He added: “We thank our regular home shopping customers for their patience as we do all we can to make this service available to as many people who need it as possible.”
As part of its response to the virus, Tesco will stop selling skimmed milk in its stores as it streamlines what’s on offer to make sure it can stock enough of the most in-demand products.
The supermarket will also temporarily axe most of its promotions and multi-pack deals in an effort to stop people from panic buying during the coronavirus outbreak.
It means customers will soon only have the choice of semi-skimmed or whole milk – in either two or four-pint bottles.
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Tesco will also simplify its toilet roll range, with at least one supplier asked to only send nine-roll packs in.
Delivery rule changes are designed to “increase the number of customers we can safely deliver to”.
It if customers make a change to an existing online order or place a new order, they’ll only be able to order a maximum of 80 items.
An email sent to customers reads: “As you know, we’re currently experiencing a very high demand for our delivery and Click+Collect slots.
“We’re doing everything we can to increase the number of customers we can safely deliver to.
“That’s why we’ll be making some changes.”
It added: “We’ll be capping the number of items you can add to your online basket to 80.
“This means that if you make a change to an existing tesco.com order or place a new order, you’ll only be able to order a maximum of 80 items.
“To help give everyone access to the essentials, every product will still be limited to a maximum of 3 per customer.
“To help keep everyone safe, you’ll start to see all of your orders arriving bagged.
“This will also limit the amount of time customers and drivers need to spend on the doorstep.”
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