Boots refuses to recall own brand nappy after mum claims product gave baby bleeding rash on bottom

The woman complained after she says the crystals inside the five-month-old boy's nappy clumped together to create a glass-like substance.

But the mum, from Bootle, Merseyside, says the retailer told her there's been no other "recent" complaints about the product and it's fit for purpose.

Now the woman, who didn't want to be identified, says she is consulting a solicitor next week on possible legal action against Boots.

She took to Facebook on Saturday, posting pictures showing the child's bottom with what appears to be a rash and the pack of Boots' Super Dry Active Fresh.

The nappy itself has a smudge of what seems to be blood on it and seems to have taken on a sandpaper-like texture.

Posting on social media, she said: “My baby is five-months-old and couldn’t even tell me he was in pain!

“It is the crystals in the nappy and they have stuck together. To me it looks like glass.

"All they have said is that it’s a serious matter and it is getting dealt with and they are recalling all the nappies!"

The mum later complained that she had been waiting three days for a response, despite a promise to get back in 24 hours.

Tracey Lunt responded online: “I wouldn’t leave that. Demand the company have them checked and you want a copy of the report. The poor little man.”

Sinead Sullivan-kelly added: “What the f***? Sue them cheeky b******s.”

Leah Murphy added: "Glass or not that shouldn’t happen – it’s cut his little bum. They need recalling."

But Boots yesterday confirmed that they will not be recalling the product.

A spokeswoman from Boots UK said: “We are really sorry to hear about this. We take the safety of our customers and their family very seriously and the quality and safety of our products is really important to us.

“We have not had any recent complaints of this nature and our Product Quality Team have investigated and concluded that the product is fit for purpose. We are continuing to speak to the customer directly.”

The mother claimed Boots had suggested the issue was her fault.

Speaking today, the mum said: “They told us it wouldn’t have happened if the nappy wasn’t overfilled, but that isn’t the case as the nappy we placed on my baby had only just been put on.

“I’m unhappy that they are doing nothing about it. He couldn’t even tell us that he was in pain or hurting."

She added: “The customer service team have only seen pictures and have judge off that, they haven’t asked us to send any nappies to them to prove it wasn’t overfilled.

“To me it was like they were saying I don’t change my baby's bum and this is why it had happened.

“I think they way we’ve been treated by them is so disrespectful and not very professional at all.”

The mother added: "We have taken it to a solicitor as Boots told us it wouldn't have happened if the nappy wasn't overfilled."



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