A FOUL-mouthed Disney worker was sacked for telling a customer to “suck my d**k” live on an online chat.
Reece Scott, 23, was stunned when he was sent the abuse while on the streaming site’s help page.
Mr Scott was having problem’s watching Brother Bear when he received an error message saying he could not connect.
The customer started live chat, politely asking Disney+ to whitelist his IP address but was left gobsmacked when an employee responded, “No. Eat s**t, wh**e'.
Assuming it was some sort of mistake, he replied with “excuse me?” before being told “suck my d**k. What part of that don't you understand?”.
Disney has confirmed the employee involved has been dismissed and they will be doing a thorough investigation into what happened to ensure it doesn't happen again.
Reece, from Woking, Surrey, said: "I was so shocked. I was sitting by myself and just thought 'is this real, surely this isn't real?”
"I thought 'am I on the right page, am I in the right place? This can’t be right'.
I was so shocked. I was sitting by myself and just thought 'is this real, surely this isn't real?
"This is Disney, they're as PG as it gets. They're a family company, they're the mouse house. I didn't think they would respond like that.
"All I did was ask them to check my IP, there wasn't even an exchange.
"So, I said 'excuse me?' thinking he might say sorry but no he responded with more. I was stunned.
"I didn't know what else to say after that because I clearly wasn't talking to someone who can help me, I wasn't going to get anywhere with it.
"My job is doing what I was actually asking them to do, it's not foreign to me. I speak to customers on the regular, not like that though.
"All of my friends thought it [the abuse] was fake, nobody believed it's real.”
WHOLE BLUE WORLD
Disney has offered Reece a month's free subscription worth £5.99, although the technical issues won’t be resolved so he won't be able to use his account.
Reece said: "Disney confirmed the transcript when they rang me about my complaint, they've told me he's going to be fired.
They read the transcript and the guy put me on hold and when he came back he said 'my colleague almost fell over when I read it out to her'.
"They read the transcript and the guy put me on hold and when he came back he said 'my colleague almost fell over when I read it out to her'.
"Americans aren't like that, they don't really swear like that, so I think for them the language is even more vulgar.
"They've offered me a free month. They do a yearly package but they didn't even offer me that, just the month.”
Disney confirmed that the employee had been dismissed and they had apologised to the customer for the incident.
An investigation is underway into the incident to ensure it doesn't happen again as Disney said that they take customer service extremely seriously.
Source: Read Full Article