{"id":143046,"date":"2023-09-13T19:03:40","date_gmt":"2023-09-13T19:03:40","guid":{"rendered":"https:\/\/celebritywshow.com\/?p=143046"},"modified":"2023-09-13T19:03:40","modified_gmt":"2023-09-13T19:03:40","slug":"pub-owner-hits-out-at-stonegate-group-for-alienating-guests","status":"publish","type":"post","link":"https:\/\/celebritywshow.com\/lifestyle\/pub-owner-hits-out-at-stonegate-group-for-alienating-guests\/","title":{"rendered":"Pub owner hits out at Stonegate group for &apos;alienating guests&apos;"},"content":{"rendered":"<h1>Business owner hits out at Britain&#8217;s biggest pub chain for charging drinkers 20p more for a beer at peak times &#8211; as viewers rage they&#8217;ll &#8216;drink elsewhere&#8217; instead<\/h1>\n<ul>\n<li><strong>Miranda Richardson slammed the chain in a Good Morning Britain debate today\u00a0<\/strong><\/li>\n<li><strong>READ MORE: Busy pub? Then pay more for a pint! Britain&#8217;s biggest pub chain will charge drinkers 20p more for a beer at the weekend during peak times<\/strong><\/li>\n<\/ul>\n<p>A pub owner has hit out at Britain&#8217;s biggest pub chain, which has started charging its customers 20p extra for a pint during busy trading periods.<\/p>\n<p>In a debate on Good Morning Britain, Miranda Richardson slammed\u00a0Stonegate Group &#8211; which owns\u00a0Yates&#8217;s and Slug &amp; Lettuce amid\u00a0more than 4,500 pubs in the UK &#8211; for adding a surcharge at peak times at 800 of its sites across the country.<\/p>\n<p>The pub chain says its new &#8216;dynamic&#8217; pricing system will help it cover the costs of bringing in extra staff and bringing in more bouncers.<\/p>\n<p>However Miranda,<span>\u00a0who owns The Squirrels in\u00a0Northampton, said that not only are they &#8216;alienating customers&#8217; but creating a &#8216;knock-on effect&#8217; where regulars will spend less money on other priorities, losing extra pounds to drinks instead.<\/span><\/p>\n<p><span>Meanwhile viewers watching the programme were outraged by the new price increase &#8211; with one saying: &#8216;We may just turn around, go back out the door, and have a drink in a pub that isn&#8217;t putting its prices up at peak times.&#8217;<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/09\/13\/10\/75372961-12512587-Miranda_Richardson_who_owns_The_Squirrels_in_Northampton_said_th-a-20_1694597760549.jpg\" height=\"403\" width=\"634\"><\/p>\n<p>Miranda Richardson, who owns The Squirrels in Northampton, hit out at Britain&#8217;s biggest pub chain, which has started charging its customers 20p extra for a pint during busy trading periods<\/p>\n<p>&#8216;If they put the prices up, we might go in, we might have one drink and go &#8220;I&#8217;m not going to pay more for that on a Saturday night&#8221;,&#8217; Miranda said on the programme.\u00a0<\/p>\n<p>&#8216;So instead of increasing your guest base&#8230; you&#8217;re just going to alienate them.&#8217;<\/p>\n<p>But consumer expert Harry Wallop called it a &#8216;clever&#8217; strategy on the part of pubs, saying: &#8216;Look, they&#8217;re trying to reduce the crush in a pub at a busy time and encourage you to go at a quieter time.&#8217;<\/p>\n<p>He believes that the &#8216;outrage is all completely confected&#8217; and claims no one would have even noticed an overall increase.<\/p>\n<p>&#8216;If they had put up 20 pence on the price of a pint across the day in all their pubs, no one would&#8217;ve noticed,&#8217; he added.\u00a0<\/p>\n<p>&#8216;A pint of beer is not a sacred thing. It is not a life saving pharmaceutical &#8211; that would be outrageous. if there was putting up the price for more demand.\u00a0<\/p>\n<p>&#8216;It&#8217;s just a pint of beer, you don&#8217;t need a pint of beer. If you hate the idea, you can go to someone else&#8217;s pub down the road.\u00a0<\/p>\n<p>&#8216;Dynamic pricing happens across the consumer industry, in hotels, in airlines and online.&#8217;<\/p>\n<p>But Miranda pointed out that airline trips are a luxury items, which consumers will budget and prepare for, which can&#8217;t be compared to pints.\u00a0<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/09\/13\/10\/75373319-12512587-image-a-22_1694597784571.jpg\" height=\"103\" width=\"633\"><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/09\/13\/10\/75373319-12512587-image-a-23_1694597811813.jpg\" height=\"73\" width=\"633\"><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/09\/13\/10\/75373319-12512587-image-a-24_1694597824923.jpg\" height=\"97\" width=\"633\"><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/09\/13\/10\/75373317-12512587-image-a-25_1694597836494.jpg\" height=\"122\" width=\"634\"><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/09\/13\/10\/75373321-12512587-Social_media_users_appear_divided_by_the_move_with_some_warning_-a-26_1694597846203.jpg\" height=\"141\" width=\"633\"><\/p>\n<p>Social media users appear divided by the move, with some warning that the pub group may end up &#8216;backtracking&#8217; on the decision and others remarking that you can just not drink there<\/p>\n<p>&#8216;The knock-on effect of that is that person that&#8217;s still going to go there &#8211; because that&#8217;s where they go at five o&#8217;clock&#8230; they might have an extra pound or two pounds spent through the course of the evening&#8230;<\/p>\n<p>&#8216;That&#8217;s then two pounds that won&#8217;t go home, that won&#8217;t feed a kid.&#8217;<\/p>\n<p>Social media users appear divided by the move, with some warning that the pub group may end up &#8216;backtracking&#8217; on the decision and others remarking that you can just not drink there.<\/p>\n<p>&#8216;We may just turn around, go back out the door, and have a drink in a pub that isn&#8217;t putting its prices up at peak times,&#8217; one said.<\/p>\n<p>Another questioned why the chain would &#8216;put up prices because their pub&#8217;s too full&#8217;.<\/p>\n<p>&#8216;Didn&#8217;t pubs used to have happy hour at peak times, lowering the prices when the pub was busiest after work encouraged people to stay longer into the evening,&#8217; a viewer added.<\/p>\n<p>&#8216;Putting the prices up and folk will head to the off license.&#8217;<\/p>\n<p>Stonegate Group first brought in peak time surcharges for major sports events, including the World Cup in 2018.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/09\/13\/10\/75372959-12512587-But_consumer_expert_Harry_Wallop_pictured_today_on_GMB_called_it-a-21_1694597767849.jpg\" height=\"415\" width=\"634\"><\/p>\n<p>But consumer expert Harry Wallop, pictured today on GMB, called it a &#8216;clever&#8217; strategy on the part of pubs<\/p>\n<p>Now, the surcharges have been made permanent in some Stonegate pubs, meaning they come into force when footfall is high, such as on weekends.\u00a0<\/p>\n<p>A spokesperson for the company told\u00a0The Telegraph that the surcharges will vary between pubs but that any price hikes would be &#8216;marginal&#8217;.<\/p>\n<p>Photos of signs informing customers of the extra charges were shared on social media, alongside complaints from pubgoers.\u00a0<\/p>\n<p>A &#8216;polite notice&#8217; in one Stonegate pub said &#8216;dynamic pricing is currently live in this venue during this peak trading session&#8217;.\u00a0<\/p>\n<p>The sign says the surcharges will pay for extra staff, extra cleaning, plastic pint glasses, and &#8216;satisfying and complying with licensing requirements&#8217;.<\/p>\n<p>The notice explains that &#8216;any increase in our pricing today is to cover these additional requirements.&#8217;\u00a0<\/p>\n<p>MailOnline had contacted Stonegate Group for comment at the time.\u00a0<\/p>\n<p>Source: <a href=\"https:\/\/www.dailymail.co.uk\/femail\/article-12512587\/Business-owner-hits-Britains-biggest-pub-chain-charging-drinkers-20p-beer-peak-times-viewers-rage-theyll-drink-instead.html\" target=\"_blank\" rel=\"noopener\">Read Full Article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Business owner hits out at Britain&#8217;s biggest pub chain for charging drinkers 20p more for a beer at peak times &#8211; as viewers rage they&#8217;ll&hellip; <\/p>\n","protected":false},"author":2,"featured_media":143045,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pub owner hits out at Stonegate group for &amp;apos;alienating guests&amp;apos; 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