{"id":145238,"date":"2023-11-16T13:12:11","date_gmt":"2023-11-16T13:12:11","guid":{"rendered":"https:\/\/celebritywshow.com\/?p=145238"},"modified":"2023-11-16T13:12:11","modified_gmt":"2023-11-16T13:12:11","slug":"tsb-down-updates-mobile-app-suffers-mass-outage-as-hundreds-of-users-unable-to-access-online-banking-the-sun","status":"publish","type":"post","link":"https:\/\/celebritywshow.com\/lifestyle\/tsb-down-updates-mobile-app-suffers-mass-outage-as-hundreds-of-users-unable-to-access-online-banking-the-sun\/","title":{"rendered":"TSB down updates \u2014 Mobile app suffers mass outage as hundreds of users unable to access online banking | The Sun"},"content":{"rendered":"<p><strong>USERS are unable to log into TSB&#x27;s online banking platform this afternoon.<\/strong><\/p>\n<p>According to DownDetector, over 800 users reported issues with the app, leaving them unable to check their balance or make transfers. <\/p>\n<p>Many customers took to social media to complain about the bank as they were unable to log in. <\/p>\n<p>Fuming customers took to social media to complain about the outage.<\/p>\n<p>One X user said: &quot;Once again TSB online services are <strong>down<\/strong>. This is getting intolerable. Think it\u2019s time for a banking person provider change. This is becoming too frequent and frustrating.&quot;<\/p>\n<p>Responding to customer complaints, TSB said on X: &quot;We\u2019re aware some customers are experiencing issues accessing digital services \u2013 we apologise for the inconvenience and we\u2019re working to resolve this as soon as possible.\u201d<\/p>\n<p><em><strong>Read our TSB down blog below for the latest news and updates&#8230;<\/strong><\/em><\/p>\n<ul>\n<li><span><time dateTime=\"2023-11-14T12:45:22.000Z\" title=\"11\/14\/2023\">19 minutes ago<\/time><\/span><span>By Henry Moore<\/span><br \/>\n<h3>Users fume amid outage<\/h3>\n<p>Responding to TSB&#x27;s status update, users have slammed the bank.<\/p>\n<p>One angry X user wrote: &quot;A little late with this post. Customers have been locked out all morning.&quot;<\/p>\n<p>While another added: &quot;Not good enough, 3rd time I have been affected!! I have things to do which cannot be done without access to my account!!&quot;<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-11-14T12:23:17.000Z\" title=\"11\/14\/2023\">41 minutes ago<\/time><\/span><span>By Henry Moore<\/span><br \/>\n<h3>TSB &#x27;working hard to resolve&#x27; problems<\/h3>\n<p>TSB has released a statement via X amid today&#x27;s outage.<\/p>\n<p>The bank wrote: &quot;We\u2019re aware some customers are experiencing issues accessing digital services \u2013 we apologise for the inconvenience and we\u2019re working to resolve this as soon as possible.&quot;<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-11-14T12:20:09.000Z\" title=\"11\/14\/2023\">44 minutes ago<\/time><\/span><span>By Henry Moore<\/span><br \/>\n<h3>Over 900 complaints and rising<\/h3>\n<p>Over 900 user reports have been issued this morning, as per DownDetector. <\/p>\n<p>Customers have reported being unable to access the bank&#x27;s mobile app. <\/p>\n<figure class=\"article__media\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-14-at-12.12.10.png\"><span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span><time dateTime=\"2023-11-14T12:10:52.000Z\" title=\"11\/14\/2023\">53 minutes ago<\/time><\/span><span>By Henry Moore<\/span><br \/>\n<h3>TSB suffers massive mobile banking outage<\/h3>\n<p>TSB customers are currently unable to access the online banking app as the platform suffers a massive outage.<\/p>\n<p>Over 900 reports have been recorded on DownDetector. <\/p>\n<p>Most users complain of being unable to log into the app, preventing them from seeing their balance and making transfers. <\/p>\n<\/li>\n<li><span><time dateTime=\"2023-07-18T11:30:34.000Z\" title=\"7\/18\/2023\">18th Jul 2023, 12:30<\/time><\/span><span>By Louis Allwood<\/span><br \/>\n<h3>When did issues begin?<\/h3>\n<p>Reports began to rise at around 10am and steadily increased until 11am.<\/p>\n<p>As around 11:30am, complaints on DownDetector sat at just under 1,100.<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-07-18T11:20:00.000Z\" title=\"7\/18\/2023\">18th Jul 2023, 12:20<\/time><\/span><span>By Louis Allwood<\/span><br \/>\n<h3>Complaints beggining to fall<\/h3>\n<p>According to DownDetector, user complaints are beginning to fall as more customers get access to their online banking.<\/p>\n<p>Despite this, reports of outages are still far above the normal level.<\/p>\n<p>We will keep you posted on any updates.<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-07-18T11:10:00.000Z\" title=\"7\/18\/2023\">18th Jul 2023, 12:10<\/time><\/span><span>By Louis Allwood<\/span><br \/>\n<h3>Is internet and mobile banking safe?<\/h3>\n<p>Internet and mobile banking is a more convenient way to manage your money and is generally safe as long as you keep your details secure.<\/p>\n<p>Banks and building societies have plenty of processes to keep their websites and apps secure or they could get in trouble with the Financial Conduct Authority.<\/p>\n<p>Their websites are encrypted so only you can view your account page and they are programmed to time out after a period of inactivity.<\/p>\n<p>They will have strict login processes that may require a card reader or sending a code to your mobile phone.<\/p>\n<p>There are steps you can take such as setting up a login and password that cannot be easily guessed and only logging into your account from a secure and private wi-fi connection.<\/p>\n<p>Also, check who you are transferring money to and ensure they are legitimate.<\/p>\n<p>The rise of online banking has also encouraged scammers to try to dupe account holders with emails and text messages.<\/p>\n<p>Always check details with your bank separately.<\/p>\n<p>The main providers also offer a service that verifies the details of someone you are transferring money to, which gives you an extra layer of security and ensures that person or company is genuine.<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-07-18T11:00:00.000Z\" title=\"7\/18\/2023\">18th Jul 2023, 12:00<\/time><\/span><span>By Louis Allwood<\/span><br \/>\n<h3>Customers left furious <\/h3>\n<p>Dozens of furious customers took to Twitter to express their anger.<\/p>\n<p>One said: &quot;TSB can\u2019t get into your app because it&#x27;s down please don&#x27;t reply asking me to DM you with further information, it\u2019s a you problem and I\u2019m not the only one affected.&quot;<\/p>\n<p>And another furious customer said: &quot;Yet again the app is down, beyond frustrated now.&quot;<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-07-18T10:45:57.000Z\" title=\"7\/18\/2023\">18th Jul 2023, 11:45<\/time><\/span><span>By Louis Allwood<\/span><br \/>\n<h3>TSB service status page <\/h3>\n<p>TSB does have a service status page that currently states that both internet banking and mobile banking are unavailable.<\/p>\n<p>Customers are still able to use telephone banking, which has not been affected.<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li><span><time dateTime=\"2023-07-18T10:42:25.000Z\" title=\"7\/18\/2023\">18th Jul 2023, 11:42<\/time><\/span><span>By Louis Allwood<\/span><br \/>\n<h3>What has TSB said? <\/h3>\n<p>Replying to complaints on social media, a TSB spokesperson has said they are aware of the issue. <\/p>\n<p>They said: &quot;We\u2019re aware customers are experiencing issues logging into our Mobile Banking app and Internet Banking. <\/p>\n<p>&quot;We\u2019re working to resolve this as soon as possible and apologise for any inconvenience.&quot;<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-07-18T10:39:27.000Z\" title=\"7\/18\/2023\">18th Jul 2023, 11:39<\/time><\/span><span>By Louis Allwood<\/span><br \/>\n<h3>Users rage as banking app faces outage<\/h3>\n<p>One person on\u00a0Twitter\u00a0said: &quot;Unexpected error logging in, on both mobile and my computer.&quot;<\/p>\n<p>Two others were quick to respond to say that they are having issues with their online banking.<\/p>\n<p>Another customer said: &quot;I can&#x27;t log in to the Android mobile app. If I click &#x27;Log in&#x27;, I am told that there &#x27;was an unexpected error.&#x27; <\/p>\n<p>&quot;This has been happening all morning.&quot;<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-07-18T10:36:42.000Z\" title=\"7\/18\/2023\">18th Jul 2023, 11:36<\/time><\/span><span>By Louis Allwood<\/span><br \/>\n<h3>Can I claim compensation for an outage?<\/h3>\n<p>Banks aren\u2019t obliged to pay compensation to customers if there\u2019s been an outage or if they\u2019ve experienced technical issues.<\/p>\n<p>But you might be entitled to some\u00a0money\u00a0back depending on how much the disruption affected you.<\/p>\n<p>You\u2019ll have to present evidence of how the outage negatively affected you, including any extra costs incurred through possible late payment fees.<\/p>\n<p>You should make a note of when you were unable to access the services and the names of the people you spoke to at the company that suffered the outage.<\/p>\n<p>If your bank doesn\u2019t resolve any complaint, you can take your case up with the\u00a0Financial Ombudsman Service.<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-07-18T10:33:00.000Z\" title=\"7\/18\/2023\">18th Jul 2023, 11:33<\/time><\/span><span>By Louis Allwood<\/span><br \/>\n<h3>Outage heat map <\/h3>\n<p>According to DownDetector, most issues are currently affecting those in London, Birmingham and Manchester. <\/p>\n<figure class=\"article__media\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/07\/6eee2fde-5916-4ece-81c3-16dbce48c646.jpg\"><span><\/span><\/li>\n<li><span><time dateTime=\"2023-07-18T10:27:39.000Z\" title=\"7\/18\/2023\">18th Jul 2023, 11:27<\/time><\/span><span>By Louis Allwood<\/span><br \/>\n<h3>What issues are customers facing? <\/h3>\n<p>Many customers have reported issues with logging in to their online banking. <\/p>\n<p>Over 50% of complaints on DownDetector are due to mobile banking whilst over 30% are due to issues with online banking. <\/p>\n<p>The remaining issues are with logging in. <\/p>\n<\/li>\n<li><span><time dateTime=\"2023-07-18T10:24:27.000Z\" title=\"7\/18\/2023\">18th Jul 2023, 11:24<\/time><\/span><span>By Louis Allwood<\/span><br \/>\n<h3>Over 1,000 customers report issues with TSB<\/h3>\n<p>TSB is down for hundreds of customers as they experience issues with mobile and online banking.<\/p>\n<p>According to DownDetector, over 1,000 customers have reported issues today.<\/p>\n<figure class=\"article__media\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/07\/06799180-13e7-426a-ac6a-7aef0f7915bb.jpg\"><span><\/span><\/li>\n<\/ul>\n<p>Source: <a href=\"https:\/\/www.thesun.co.uk\/money\/23091187\/tsb-bank-down-updates\/\" target=\"_blank\" rel=\"noopener\">Read Full Article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>USERS are unable to log into TSB&#x27;s online banking platform this afternoon. According to DownDetector, over 800 users reported issues with the app, leaving them&hellip; <\/p>\n","protected":false},"author":2,"featured_media":145237,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>TSB down updates \u2014 Mobile app suffers mass outage as hundreds of users unable to access online banking | The Sun - Celebrity WShow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/celebritywshow.com\/lifestyle\/tsb-down-updates-mobile-app-suffers-mass-outage-as-hundreds-of-users-unable-to-access-online-banking-the-sun\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TSB down updates \u2014 Mobile app suffers mass outage as hundreds of users unable to access online banking | The Sun - Celebrity WShow\" \/>\n<meta property=\"og:description\" content=\"USERS are unable to log into TSB&#x27;s online banking platform this afternoon. 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