TSB down updates — Mobile app suffers mass outage as hundreds of users unable to access online banking | The Sun

USERS are unable to log into TSB's online banking platform this afternoon.

According to DownDetector, over 800 users reported issues with the app, leaving them unable to check their balance or make transfers.

Many customers took to social media to complain about the bank as they were unable to log in.

Fuming customers took to social media to complain about the outage.

One X user said: "Once again TSB online services are down. This is getting intolerable. Think it’s time for a banking person provider change. This is becoming too frequent and frustrating."

Responding to customer complaints, TSB said on X: "We’re aware some customers are experiencing issues accessing digital services – we apologise for the inconvenience and we’re working to resolve this as soon as possible.”

Read our TSB down blog below for the latest news and updates…

  • By Henry Moore

    Users fume amid outage

    Responding to TSB's status update, users have slammed the bank.

    One angry X user wrote: "A little late with this post. Customers have been locked out all morning."

    While another added: "Not good enough, 3rd time I have been affected!! I have things to do which cannot be done without access to my account!!"

  • By Henry Moore

    TSB 'working hard to resolve' problems

    TSB has released a statement via X amid today's outage.

    The bank wrote: "We’re aware some customers are experiencing issues accessing digital services – we apologise for the inconvenience and we’re working to resolve this as soon as possible."

  • By Henry Moore

    Over 900 complaints and rising

    Over 900 user reports have been issued this morning, as per DownDetector.

    Customers have reported being unable to access the bank's mobile app.

  • By Henry Moore

    TSB suffers massive mobile banking outage

    TSB customers are currently unable to access the online banking app as the platform suffers a massive outage.

    Over 900 reports have been recorded on DownDetector.

    Most users complain of being unable to log into the app, preventing them from seeing their balance and making transfers.

  • By Louis Allwood

    When did issues begin?

    Reports began to rise at around 10am and steadily increased until 11am.

    As around 11:30am, complaints on DownDetector sat at just under 1,100.

  • By Louis Allwood

    Complaints beggining to fall

    According to DownDetector, user complaints are beginning to fall as more customers get access to their online banking.

    Despite this, reports of outages are still far above the normal level.

    We will keep you posted on any updates.

  • By Louis Allwood

    Is internet and mobile banking safe?

    Internet and mobile banking is a more convenient way to manage your money and is generally safe as long as you keep your details secure.

    Banks and building societies have plenty of processes to keep their websites and apps secure or they could get in trouble with the Financial Conduct Authority.

    Their websites are encrypted so only you can view your account page and they are programmed to time out after a period of inactivity.

    They will have strict login processes that may require a card reader or sending a code to your mobile phone.

    There are steps you can take such as setting up a login and password that cannot be easily guessed and only logging into your account from a secure and private wi-fi connection.

    Also, check who you are transferring money to and ensure they are legitimate.

    The rise of online banking has also encouraged scammers to try to dupe account holders with emails and text messages.

    Always check details with your bank separately.

    The main providers also offer a service that verifies the details of someone you are transferring money to, which gives you an extra layer of security and ensures that person or company is genuine.

  • By Louis Allwood

    Customers left furious

    Dozens of furious customers took to Twitter to express their anger.

    One said: "TSB can’t get into your app because it's down please don't reply asking me to DM you with further information, it’s a you problem and I’m not the only one affected."

    And another furious customer said: "Yet again the app is down, beyond frustrated now."

  • By Louis Allwood

    TSB service status page

    TSB does have a service status page that currently states that both internet banking and mobile banking are unavailable.

    Customers are still able to use telephone banking, which has not been affected.

  • By Louis Allwood

    What has TSB said?

    Replying to complaints on social media, a TSB spokesperson has said they are aware of the issue.

    They said: "We’re aware customers are experiencing issues logging into our Mobile Banking app and Internet Banking.

    "We’re working to resolve this as soon as possible and apologise for any inconvenience."

  • By Louis Allwood

    Users rage as banking app faces outage

    One person on Twitter said: "Unexpected error logging in, on both mobile and my computer."

    Two others were quick to respond to say that they are having issues with their online banking.

    Another customer said: "I can't log in to the Android mobile app. If I click 'Log in', I am told that there 'was an unexpected error.'

    "This has been happening all morning."

  • By Louis Allwood

    Can I claim compensation for an outage?

    Banks aren’t obliged to pay compensation to customers if there’s been an outage or if they’ve experienced technical issues.

    But you might be entitled to some money back depending on how much the disruption affected you.

    You’ll have to present evidence of how the outage negatively affected you, including any extra costs incurred through possible late payment fees.

    You should make a note of when you were unable to access the services and the names of the people you spoke to at the company that suffered the outage.

    If your bank doesn’t resolve any complaint, you can take your case up with the Financial Ombudsman Service.

  • By Louis Allwood

    Outage heat map

    According to DownDetector, most issues are currently affecting those in London, Birmingham and Manchester.

  • By Louis Allwood

    What issues are customers facing?

    Many customers have reported issues with logging in to their online banking.

    Over 50% of complaints on DownDetector are due to mobile banking whilst over 30% are due to issues with online banking.

    The remaining issues are with logging in.

  • By Louis Allwood

    Over 1,000 customers report issues with TSB

    TSB is down for hundreds of customers as they experience issues with mobile and online banking.

    According to DownDetector, over 1,000 customers have reported issues today.

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